Terna
Zentrum für Business Software
Zentrum für Business Software
Austria
Germany
Switzerland
Germany
Switzerland
For Terna the support of our customers has the highest priority. With a successful and pleased handling of a project you are only halfway there. Qualified aftercare after going live completes the overall project and secures the success of the project.
On this point we have established a simple but efficient support structure, to support you as fast as possible with the right solution for your questions. The access for your employees, to the required information should be as simple and straightforward as possible, to prevent unneeded idle times and time consuming call backs.
On this point we have established a simple but efficient support structure, to support you as fast as possible with the right solution for your questions. The access for your employees, to the required information should be as simple and straightforward as possible, to prevent unneeded idle times and time consuming call backs.
The central contact point is our helpdesk, which is available over the internet anytime. Here you can enter enquiries and inform yourself about the actual processing state of your reported issues. An in the system integrated workflow informs you fully automated, if something relevant has happened to your enquiry. It is not necessary, for you to regularly spend time checking, if the issue is finished or processed. Use this time for other things – we will automatically inform you.
Software delivery, service packs, documentations and other download are also available over the helpdesk system. That way you can decide at which time you adopt the software packet in your system. Your software deliveries are central and clearly archived and available at the helpdesk.
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